At Wave, consulting is at the center of what we do and who we are. Since the late ’90s, our consulting first principle has enabled us to offer a tailored solution for each customer’s specific needs compared to a catch-all program. We work hand-in-hand with our customers throughout Durham, spending resources and time so that we have a thorough understanding of their pain points and goals and can craft a custom approach to strategic digital transformation.

Back Office Modernization

The Back Office is the core of your organization. If your workflows have many hold-ups, the resulting loss of productivity will spread throughout your entire business. For example, let’s say a organization brings on a new client in minutes but requires several weeks to onboard a new employee or supplier. That’s an issue because both your employees' abilities and your partner’s products play a vital role in providing excellent service to the customer. Therefore, if those pieces are not operating accurately, your customer is ultimately who pays the price. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our competence encompasses a total understanding of your business workflows as well as the software that efficiently delivers intelligent information. We know what questions to ask and can determine the right data to bring clarity to questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Planning is the most crucial part of a migration. Every migration must have a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations must include folder structure, metadata mapping, security, search capabilities, and many other elements that will help users to find pertinent data. It’s critical that you invest the time to identify the problems you have and what is necessary to get resolution.

 
 
 

Intelligent Information Management

It is widely understood that the modern organization depends on several sources to collect data whether it’s a ERP, CRM, HCM, or ECM. Regardless of which program you’re using, it contains vital business information and content that is crucial to the success of your business. Both organizations and their clients need data from multiple sources to complete work, and this adds additional complexity if that data is not easily available. The conventional method was to pull data into a central location but this method is not sustainable long term as one program can’t maintain everything, particularly in some SMBs and enterprise businesses.